Report:DialogClassic and Classic Web/Customer Support/Online Help Features
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<< Company Strength | Technical Support >>
Online Help Features
A significant strength of the Dialog platform is the detailed help file available both on the web and also in-system (accessed by typing HELP command). User guides are download-able in PDF format from the Dialog website, even for non-subscribers. These user guides provide realistic examples as well as troubleshooting advice aimed at the less-experienced Dialog searcher.
The online help guides are searchable and are kept up-to-date for the most part (some documentation dates back to 2005).
