Report:Knovel/Customer Support/Training

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System Data
Overview
Major Recent Updates
System Features
Data Coverage
- Non Patent Coverage
Search Interface
- Browsing by Subject
- The Search Forms
Search Syntax
- Searchable Datafields
- Allowed Operators
  - Boolean and Proximity Operators
  - Truncation or Wildcard Operators
Viewing Results
Productivity Tools
Import, Export, and Download
- Import Functions
- Export Functions
- Downloads
Search History Interface
- Managing Search Histories
- Alerts
- Preferences
Usability
Company Strength
Customer Support
- Online Help Features
- Technical Support
- Training
Security
Pricing
- Pricing Policy
- Sales Contact Information
Other Features
Sources and Notes
Revisions

<< Technical Support | Security >>

Training

Knovel offers free web seminars to help with learning the site. They run 30-45 minutes and include a Q & A session. The sessions occur about once every two weeks.

The site also includes a link to chat with a support agent. This feature is available from 8:30 AM to 5:30 PM EST.

Finally, Knovel offers a custom training program to fit the user’s needs.

Report:Knovel/Customer Support/Training

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