Report:MARPAT on STN/Customer Support/Technical Support
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Customer support for MARPAT is available via the CAS help desk, which can be called toll free or e-mailed. CAS hosts the North American help line, while FIZ Karlsruhe hosts the European line and JAICI (Japan Association for International Chemical Information).
CAS Help Desk Telephone:
- 800-848-6538 (North America)
- 614-447-3600 (worldwide)
- Fax: 614-447-3713
CAS Help Desk E-mail:
The support staff at CAS is knowledgeable and responsive. The helpdesk is staffed by multiple employees and individuals have tended to develop niche specialties over time. It may sometimes happen that one helpdesk representative will refer or transfer callers to a colleague with more experience on a particular issue. CAS support staff generally respond promptly to email correspondence and provide helpful, concise advice.